Research · Raleigh, NC
Research & writing.
Papers I've published on how small-business websites actually behave once they're live. Written from our own maintenance record across hundreds of sites, not from theory. All of it is free to read and free to cite.
(01) · Published papers
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01
The Post-Launch Gap: Why Small-Business Websites Fail After They Go Live, and a Subscription Model for Ongoing Care
Small-business websites are sold, built, and launched as if launch were the finish line. It is not. The site then enters years of unmanaged operation during which software ages, attack surface grows, performance decays, content rots, and non-technical owners or staff make changes that quietly break…
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The paper describes the problem. My team fixes it for a couple hundred small businesses every month. Tell me what your site is doing and I'll tell you straight what it needs.